RTR MANAGER AMS IC/FA/Duties

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions.

A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. With over 550,000 employees, we connect people, improving their lives.

Career opportunities within Deutsche Post DHL Group are as diverse as our teams around the world.

Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL EXPRESS is dedicated to being a great place to work.

Would you like to be part of a business that connects people across the globe? The more we connect, the better life on Earth becomes.

We reward and promote whenever we can, whether it’s through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our Certified programs, we’ll help you realize your full potential and become a specialist in your area.

Objective

To ensure compliance with DHL’s financial and operational standards, optimize processes, uphold International Financial Reporting Standards (IFRS), develop team talent, and maintain effective communication with key stakeholders at local, regional, and global levels. Additionally, the role involves enhancing operational efficiency, ensuring service quality, and contributing to the organization's strategic planning.

Main Responsibilities

• To lead and manage departmental operations, capacity planning, team productivity, quality and operational KPI
• To ensure agreed Service Level Agreements and metrics are achieved.
• To manage staff development and career progression
• To manage a portfolio of process improvements and drive it through realization of efficiencies
• To lead and manage performance review with relevant stakeholders
• To drive compliance with DHL RTR Global policies and procedures
• Provide inputs for the business plan and budget of RTR departments
• Ensure IFRS accomplishment
• Build and maintain a good relationship with key stakeholders at country, regional and global level to ensure cooperation and positioning of the SSC as a professional service provider.
• Recommend process, tools and organization improvements and implement according to the guidelines set by the SMT and area Head
• Contribute in outlining strategic plans.
• Integrate service orientation in all areas of work.
• Contribute as a “Business Expert” in local/regional/global projects.
• Manage and control KPIs, performance, productivity and capacity management.
• Develop a high performance service culture within the functional department.
• Plan, organize and direct and efficient and effective functional department.
• Develop IKOs/KPIs with team members.
• Consult performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

Qualifications

• Education: Bachelor’s degree in Accounting or equivalent.

• Experience: Minimum 3 years of experience in financial cycle processes.

• Accounting Standards: Strong knowledge of IFRS.

• Technical Skills: Advanced proficiency in Microsoft Windows and Excel as an end-user.

• Process Optimization: Experience in productivity methods to enhance efficiency.

• Leadership & People Management:

• Proven experience in coaching and supervising employees.
• Managerial experience in a finance environment, preferably in a Shared Service Center or 4+ years in a people management role.

• Language Skills: Fluent Spanish (100%) and Advanced English (95%)

DPDHL offers excellent opportunities of professional growth, with attractive benefits package and competitive salary conditions.