Customer Service Advisor (Frontline)
- Accept and register bookings for DHL services.
- Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time, and prices.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
- Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries.
- Carry out any task that is required by his or her superiors from time to time.
YOUR PROFILE:
- Bachelor's Degree holder
- Two (2) year-experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
- Experience working in teams
- Typing Skills(at least 30wpm preferable)
- Telephone Skills (excellent)
- Conflict Resolution Skills (excellent)
- Technical Skills (Telephone and Order Booking systems preferable)
- Communication Skills - Spoken and Written (excellent)
- Negotiation and Interpersonal Skills (excellent)
- Answer customer queries efficiently
OUR OFFER:
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit programs.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
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