Business Development Manager

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose

Manage and develop the assigned Major Account sales territory in order to maintain and grow the DHL market leadership position. Achieve individual sales targets while meeting key customer needs.

Your Tasks:

• Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met.
• Establish customer agreements and ensure that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place.
• Develop and implement an approach to secure competitors major account customers
• (Prospects) in the shortest time possible. Establish competitors’ major account customers (Prospects) pipeline to support this approach and target them accordingly.
• Exploit all new opportunities from existing and potential customers (Prospects) ensuring a maximum penetration of DHL in accessible market.
• Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing major account customers to achieve the individual sales (volume and profitability) targets.
• Manage all customer-related information by communication to the sales team around specific customer as well as in sales systems so that other DHL staff can access customer and territory information. Extract information from customers in order to build a clear picture on how to apply DHL products and services to their organization.
• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer. Understanding the market trends and when certain mail shots and other campaigns will be done.
• Continuously develop DHL knowledge, commercial awareness and own skills and abilities in order to provide the best possible standard of sales practices and maximize own contribution to selling process.
• Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers’ relationship.
• As the leader or as a part of the virtual sales team, support the Strategic Business Unit in management of “sub-accounts” in the territory. GFPS knowledge as well as understanding the GFPS customer base in order to find, seek and gain any customers which sit under that portfolio.

Your Profile:

• 3-4 years sales background in a consultative selling environment within the service industry
• Business/commercial acumen. Financial Sector Background within the local market.
• Experience in a segmented service industry
• Experience in the Air Express industry or freight forward industry
• University bachelor degree in a business discipline
• Strong ability to impact and influence
• Excellent interpersonal understanding
• Strong achievement drive and initiative
• Team player
• Excellent communication skills

Our Offer:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit programm.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!