Cabin Quality Supervisor

Contract Type: Permanent (Full-Time)
Shift patterns: 5 on 3 off
Location: Heathrow - TW6 2GA

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides cabin cleaning services at many UK airports? We're seeking a Cabin Quality Supervisor to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

WHAT DOES THE ROLE ENTAIL?

• The Cabin Quality Supervisor role will be responsible for leading a team of aircraft cleaners during the operational day.
• This position will play a key and essential role in ensuring completion of each allocated aircraft on time and within the agreed customer quality expectations, playing an integral part in motivating teams to complete the job ‘right first time'.
• Feeding into the BA cabin cleaning control centre, this role will focus on punctuality, on time performance and engagement standards for each flight, inspiring the team to work collaboratively and systematically to aircraft turnaround cleaning specifications.
• Reporting to the duty manager on shift, they will complete audits and ensure team collaboration with a focus on Health and Safety in all aspects of the teams' tasks.
• Quality of the clean to a consistently high standard will be the direct responsibly of the Cabin Quality Supervisor where they will be expected to lead by example when working within the operation.

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• A valid UK driving license is essential (manual)
• Aircraft Cleaners should be physically fit due to the nature of the role
• Being able to work under pressure and multitask
• Be reliable and flexible and used to working to deadlines
• Good verbal communication skills in English
• Flexibility to work shifts, including weekends and bank holidays

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide five years address history
• Be able to provide five years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID
• Pass a pre-employment Drug and Alcohol test

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

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