Operations Administrator

Position: Operations Administrator
Location: East of England Showground, Peterborough (PE2 6XE)
Work Patterns: Monday-Friday. Day time hours (09:00-17:00)
Contract Type: Permanent (Full-Time)

Are you an experience and dedicated Administrator? Are you passionate about cars and have a keen eye for detail? Do you take pride in your work and aspire to work with premium automotive brands? If so, we have an exciting opportunity for you! We are recruiting for various different roles, due to securing new business wins, so keep an eye out for further opportunities.

About Finished Vehicle Solutions:

Join our team at East of England Showground, Peterborough, where we maintain a fleet of around 4,000 luxury vehicles, including Mercedes, Volkswagen, Audi, Genesis, and more. With about 150 dedicated colleagues, we are committed to exceptional service and quality.

We value our employees, offering a positive work environment and investing in your growth and development. Ready to advance your career with prestigious automotive brands? We want to hear from you!

What does the role entail?

• To process and support with the operational administration which will result in a safe and efficient Genesis Servicing operation for DHL FVS
• Manage the day to day processing of day work and keys to raise jobs on our internal systems
• Assist with the daywork reporting and process to ensure that the correct vehicles have been prioritised and worked on
• Review incident investigations within the work place, respond to escalated issues of non compliance and ensure relevant safety regulations and procedures are adhered to
• Control the management of aged WIP and highlight aged jobs to technical manager to ensure customer SLA's are met
• Ensure that processes are followed such as key scanning and closing to optimise revenue opportunities and adhere to KPI's
• Be a trained drugs and alcohol testing and accident investigation training

What do we need from you?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Previous experience within an Administrative and Customer Service role is essential
• Experience within the motor/automotive industry would be desirable, but not essential
• Good stakeholder management and customer management skills.
• Excellent communication skills - Verbal and written
• Happy and comfortable to answer the phone and deal with enquiries from account team and workshop team
• IT Literate - Comfortable to use I test drive, BMS, Auto pad and Customer related portals that assist with us performing to the customer SLA's.

What We Offer:

• Manufacturer Training: Receive comprehensive training from top automotive brands to enhance your skills and knowledge.
• Career Development: Take advantage of excellent career development opportunities within our growing organisation.
• Supportive Team Environment: Work alongside a friendly and experienced team of professionals who are passionate about what they do.
• State-of-the-Art Facilities: Utilise modern equipment and facilities designed to help you perform at your best.

Benefits!

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Uniform provided.
• Flexible working hours
• Free on-site parking
• Hundreds of discounts (including retail, childcare + gym)
• Free confidential 24/7 GP service
• Cycle to work Scheme
• Affordable loans
• Generous enhanced pension scheme
• 24/7 employee support service for you and your family with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

#UKIDSCDS