Executive, Electronic Shipping Solutions Field Support - Macau
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
Working Location: Macau
Reporting to Head of Macau, you will be responsible for driving the utilization rate and data quality of Electronic Shipping Solutions (ESS) tools, also coordinating and handling IT related matters as well in DHL Macau:
Responsibilities:
- Promote the utilization of ESS tools for both walk-in and corporate customers, monitoring and driving engagement and penetration rates.
- Monitor and analyze ESS tools' usage, ensuring high data accuracy and quality as well as identifying improvement area and action(s).
- Provide onsite technical support for ESS tools onboarding, including installation, implementation, ensuring effective usage.
- Provide support on user training and promptly troubleshooting queries and concerns of ESS tools.
- Support procurement tasks, customer reporting, and other administrative duties, including inventory management, IT systems and software maintenance
- Coordinate and participate in IT-related projects and initiatives with both internal and external customers.
- Manage and maintain social media platforms and conduct regular reporting on IT-related KPIs
YOUR PROFILE
- Macau ID holder is a must
- Higher Diploma or equivalent in Information Technology, eCommerce or related disciplines
- At least 3 years’ relevant experience, preferably in logistics/ transportation industry
- Self-motivated, analytical, result and customer oriented
- Good communication, interpersonal, presentation and negotiation skills
- Good command of spoken and written English and Chinese (Cantonese and Mandarin)
- Proficient PC skills, experience of web base tools’ management is an advantage
OUR OFFER
- Strong career support in an international environment
- Great culture and colleagues
- Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
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