Your IT Future, Delivered.

Manager of Team (ServiceNow)

Open to all PAN India candidates. 

With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience.

Digitalization. Simply delivered.

We are expanding our ServiceNow Center of Excellence (CoE) team in India and seeking a ServiceNow Manager to join us. This role will play a crucial part in our ITS Strategy by driving our expansion goals, managing talented people, and ensuring excellence in the delivery and support of ServiceNow ServiceIT, GSN, and RequestIT solutions. As a Technical Leader, Service Owner, and Recovery Manager, you will be responsible for the end-to-end delivery of assigned services, focusing on high-quality service delivery.

#DHL #DHLITServices #GreatPlace # TogetherUnstoppable

What you would do:

• Foster positive working relationships with relevant internal and external DHL customers.
• Deliver reports and establish an escalation pathway for departmental management.
• Prepare and present verbal and written technical reports to specialists regarding system status.
• Oversee individual performance and offer technical guidance to team members as needed.
• Supervise daily operations, prioritize tasks, and ensure adherence to departmental policies and procedures.
• Ensure that all established targets and Service Level Agreements are achieved and manage emergency incidents to resolution within the agreed timeframes.
• Participate in mid- to large-scale projects providing support, consultancy, and guidance for PMs.
  
  

What you should have:

• Minimum 2 years’ experience on Management roles.
• Master’s degree in IT or Management preferred, but not mandatory.
• Proficient in written and spoken English, with solid presentation skills for interactions with Manager/Director-level stakeholders in Business and IT Services.
• Proven hands-on experience in the ServiceNow space, particularly in ITSM and Service Portal; knowledge of CSM, IRM, and HR modules is a plus.
• Ideally, 2+ years of experience as a ServiceNow support or developer/consultant with a ServiceNow partner or customer.
• Positive attitude, commitment to teamwork, and sensitivity to cultural differences.
• Strong analytical thinking and problem-solving skills with a drive to resolve issues.
• Ability to prioritize and multitask in a fast-paced, changing environment to meet goals and deadlines.
• Demonstrated customer focus and ability to work with minimal supervision in a dynamic setting.
• Capability to build and maintain effective working relationships with senior stakeholders across diverse IT and business landscapes.
• Familiarity with at least one project management methodology (e.g., Prince II practitioner) and experience working in or leading agile teams.
  
  

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.