Associate - AFR

In this role, you will have the opportunity to provide best-in-class service within the Air Freight service line, supporting our DGFF regions and countries across the globe. The role entails comprehensive training to proficiently perform a diverse range of activities, including shipment creation and enrichment, document upload, CONSOL preparation, handling inbound consols, providing agent solution support, post-flight tracking, managing CONSOL costing, handling exception management, tracking and updating milestones, and booking transport services. 

Key Responsibilities: 

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. 

• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.  

• Deliver a high level of service quality through timely and accurate completion of services. 

• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.  

• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. 

• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. 

Required Skills/Abilities: 

• Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL & BOG) 

• 0 – 3 years of job experience from BPO or logistics domain - Preferred 

• Good knowledge in MS office 

• Effective English communication skills, written and verbal / For BOG & CTU – Spanish & Mandarin language skills. 

• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred. 

• Detail oriented  

• Good logical reasoning skills  

• High level of customer centricity 

Apply now and embark on an exciting journey with us! We offer:  

• We recognize and reward your hard work through a competitive compensation and performance-based incentive. 

• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.  

• Flexible work arrangements to support work/life balance.  

• Generous paid time off: Privilege (earned leave). 

• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) 

• Recognition & Engagement culture  

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.