Specialist - MDM

In this role, you will have the opportunity to operate on a segment of service we offer for MDM, maintain Internal Pricing Templates and handling

end-to-end upload of formulated rates to various charge codes in CW1 for smooth customer Implementation.

Key Responsibilities:

Handle pricing information received from the IMPACT / BID Team, then Clean this IPT data (as per SOP) and update it in a standardized

template and uploads in CW1.

Troubleshoot and implement client requirements.

Handle the contract renewals for new/existing customers.

Handle the new and maintain the rates in the CW1 systems for various customers.

Understand customer and key stakeholders interests and concerns.

Act as a key contact for various stakeholders.

Convince other subject matter experts to accept new concepts, practices, and approaches.

Document solutions and decisions for Stakeholders to confirm.

Chase owners or actions, escalates when required, ability to push-back in a documented way.

Manages project in matrix organization.

Report issues to Senior Stakeholders.

Document informed decisions on Designs and Solutions, for Internal or Customer-facing projects.

Collaborate / communicate with ITS, Operations, Customer's IT team.

May cooperate with and coordinate 3rd parties e.g. external service providers.

Build strong, trusting cross-functional relationships with DPDHL Managers.

Required Skills/Abilities:

Graduate (Bachelor’s degree from a recognized University in any discipline).

Pricing/Rate management Qualification (preferable).

Minimum 5 years of experience.

Proficiency with handling global project for DHL's customers.

Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.

Good communication, both verbal/written is required.

Experience in working with CW1.

Knowledge on Microsoft Office Tools.

Knowledge on visualization Tools.

Strong analytical Skills.

Understanding of DGF’s Product Operations lifecycles, an advantage.

Good understanding of 3PL and 4PL Logistics.

Ability to consistently manage demanding internal and external senior stakeholder.

Technical aptitude, including but not limited to Data Communication protocols, EDI configurations, Data Field gapping and mapping.

Should be flexible to work in shifts (including night)

Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a

forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer

Global.