Account Manager

Would you like to be part of the most international company in the world? A company operating inmore than 220 countries worldwide, and has been pioneering cross-border express shipping since1969. Would you like to be part of a business that connects people across the globe? And the more
we connect, the better life on Earth becomes. Do you want to make a difference? If you haveanswered Yes! to the above, join our Insanely Customer-Centric team now! For more informationon DHL Express, please visit workingatdhl.com.

DHL Express has been recognized the #1 World's Best Workplace™ 2021 and 2022 #1 Singapore’s Best Workplace™ 2021 by the Great Place to Work Institute.

Here at DHL Express Singapore, we are an employer of choice, a recognized top employer andspecialists in providing Excellence, Simply Delivered. You could join our team of over 1.500employees dedicating themselves in Connecting People and Changing Lives through expressdelivery of parcels and international shipments from some of the best loved and most widelyrecognized brands across the globe.

We are looking for an Account Manager. Reporting to the Area Sales Manager, you will beresponsible for the revenue generation of the geographically assigned sales territory (portfolio).You will be expected to develop, service, retain our existing customers as well as acquire newbusiness opportunities.

Your Tasks

• Act as customers' point of contact within DHL Express, by liaising closely with relevantdepartments to ensure that their queries, problems or issues are dealt with appropriately.
• Manage portfolio of existing customers and potential customers via 'face to face' sales visits.
• Produce necessary information for management to evaluate performance vs. keyperformance indicators.
• Ensure that all customer issues relating to customer service, service recovery and creditcontrol are coordinated and managed though the relevant DHL Express departments.
• Regular meetings with Marketing and Sales management to evaluate personal salesstrategy/plan, so as to ensure that the required revenue and shipment results can beachieved.
• Develop a weekly customer visit cycle / Follow Global Call Planning Tool (based on 6 visitsa day, mix of 40/30/30) to secure Ship-To-Profile of existing customers, gain Share-of-Wallet and new customer.
• Complete GSP sales reporting requirements in a timely manner, which includes Time Sheet,Activities and Opportunities updates in COMET.
• Weekly Pipeline movement reports to Sales Management.
• Adhere to regional/country standard profit margins and discount guidelines.
• Formulate a personal sales plan that incorporates initiatives for identifying and gaining newbusiness prospects and maximize growth within the existing customer base.
• Build a strong client relationship to ensure that the account performs and grows to itsmaximum potential, reducing attrition rate and minimizing opportunities for competitors togain business.
• Conversion of qualified leads into customers (First Time Buyers) and develop and penetrateexisting accounts (Retention and Development).
• Continually develop knowledge of DHL Express's products & services and generalcommercial awareness in order to provide the best possible solutions to the customers.
• Control all documentation and data relating to customer visits, agreements and terms ofreference to ensure that customer information is maintained accurately in customerdatabase.
• Analyze and monitor customer data to measure success and identify fluctuations/trends, soas to decide on relevant follow up actions.
• Ensure all customer agreements are cost-sensitive, so as to ensure a suggested minimumpricing tariff is set and adhered to.

What You Bring

• Your aptitude to handle customers with personal care and empathy and putting thecustomer at the center of every decision.
• Your ability to view opportunities from the customers perspective and influence decisions.
• Your willingness to build and manage strong relationships & partnerships.
• Your cross Border Thinking capabilities.
• Your capability to adapt to a changing environment and handling multiple priorities.
• Your powerful communicator skills.
• Your courage in bringing forward ideas and innovative in approach.
• Your readiness to always grow and learn.
• Minimum of 3 years of sales experience.
• Strong communicator (in written & spoken English) with excellent numeric and
  presentation skills.
• Strong individual who can work independently and within a team to deliver results.
• Able to maintain effective performance under pressure.
• Preferably with Degree in Business or equivalent

What We Offer

• Strong career support in an international environment.
• Multifarious benefit program.
• Access to comprehensive learning programs.

What’s Next
If you are looking to further your career at the global market leader in Express logistics and are keento be part of an organization whose focus is to connect people and improve lives, we are interestedto hear from you. Apply now – our recruiters are looking forward to receiving your application!