Key Account Manager , eCommerce (Shenzhen/Guangzhou)

Working Location : Shenzhen / Guangzhou

Responsibilities: 

• Identify, establish and manage multi-tier relationships across customer and DHL organization to ensure a long-term business partnership and achievement of corporate goals
• Build and maintain executive relationships within the designated Key Accounts (Local as well as Multi-National) customer accounts and Partners
• Lead and manage customer presentations and proposals
• Establish clear understanding of customer expectations and requirements.  Deep dive to understand their business model and develop a customized solution to keep expanding the business by cross-selling.   Require strategic thinking.
• Provide customer oriented service at all times relating to specific sales and customer expectation issues
• Plan & co-ordinate activities and programme to retain and develop sustaining sales revenue
• Work together to strategically improve the overall competitive advantage of the customer, and maximize the customer’s life time value to DHL
• Keep current and provide account strategy in line with country level business plans, ensuring profitable revenue growth
• Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL
• Manage and co-ordinate the agreed account initiatives, activities and programmes to retain and grow ongoing revenue and profit contributions
• Establish and implement a pricing review timetable that ensures improving margins from designated accounts
• Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too.  Any deviations from this tariff requires management agreement and justification

Requirements:

• Degree or above in Logistics/Supply Chain/Business-related

• 3 year or above relevant experience in logistics industry is desirable

• Good command of both written and spoken English and Mandarin

• Strong negotiation, interpersonal and communication skills

• Experience in managing and developing large and complex key account

• Proficient in PC operations, e.g. MS Excel, PowerPoint & Outlook

• Immediate available is an advantage

Applicants not contacted within six weeks may consider their applications unsuccessful.