Customer Service Executive

Job Profile

• Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web-based chats/instant messaging, and multiple forms of voice and data-centric communication related to customer service
• Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web-based chats/instant messaging
• Undertake assigned tasks related to sales, service, and customer satisfaction via phone, emails, web-based chats/instant messaging
• Share information to service standard customer queries generated on the telephone, emails, web-based chats/instant messaging
• Provide product/service-related information to respond to customer inquiries
• Perform generally repetitive routine tasks such as data gathering, entering, and validation