Billing Specialist

What makes DHL great?  Our people! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

DHL Global Forwarding is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

DHL Same Day is an international expedited transportation company which is part of DHL Global Forwarding. With our flexibility of services meeting the emergency shipment needs of a wide range of industries, whether it’s the extensive database of aircraft parts we maintain for our Aircraft On Ground clients, or expediting mission-critical parts globally for the US Department of Defense, or the ability to meet time-critical temperature-sensitive needs unique to Life Sciences and clinical trial logistics, DHL Same Day gets the shipment there, when it has to be, for any business or organization.

We are looking for a dynamic and innovative individual to support our Billing team.

Responsibilities:

•              Follow established processes to ensure compliance with policies, procedures and contractual agreements

•              Prepare and load billing information into AS400 system

•              Initiate complex customer specific freight billing for both domestic and international accounts

•              Ensure that all invoices are produced accurately and timely

•              Run both automated and manual billing programs to generate invoices

•              Record billing activity and related notes in appropriate system as directed

•              Reconcile accounts

•              Perform research, review agreements, invoices and supporting documentation

•              Perform account analysis to identify trends and root causes of ongoing issues

•              Provide prompt, efficient and detailed information to both internal and external customers

•              Preempt potential problems and provide effective solutions in reaction to application of concepts, techniques, knowledge or processes

•              Escalate issues to management / internal teams in a timely manner when necessary 

•              Complete scheduled and ad hoc reporting

Qualifications:

•              High School Diploma, or equivalent certification (Associate degree preferred)

•              1-3 years of prior billing experience

•              Basic understanding of accounting principles

•              Understanding of freight billing with freight forwarding preferred

•              Proficiency in Microsoft Office - Outlook, Word, Excel (intermediate level)

•              10-key proficiency with emphasis on timeliness and accuracy of data entry

•              AS400 experience a plus

•              Ability to effectively communicate via phone and email

•              Detail oriented with ability to prioritize and manage multiple tasks and responsibilities

•              Comfort working in multiple integrated systems to complete tasks

Pay Range: $22.14 to $29.52+ (based on experience)

What we offer:

•              Paid Training

•              Competitive starting salary

•              Medical/Dental/Vision insurance

•              Paid Life & Disability insurance

•              401k with employer match

•              Tuition Reimbursement

•              Generous annual paid time off policy

•              Other employee perks & discounts