Senior Road Freight Specialist
Senior Road Freight Specialist
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
DHL Global Forwarding has an opening for Senior Road Freight Specialist in Nairobi, Kenya. Coordinates the road freight/ Saloodo! operations strategy and plans to deliver a smooth supply chain and operational model for the targeted business volumes, meet standards and exceed quality standards in line with business strategy and objectives, corporate guidelines and policies. Join us in connecting people and improving lives!In this Senior Road Freight Specialist position
Key Tasks
- Coordinate development and implementation of the Saloodo! operations strategy and plans leveraging our unique digital Saloodo! platform
- Ensures that Saloodo! provides consistent customer experience to carrier & shippers – considering local requirements as needed
- Identifying new opportunities to grow and expand the customer base, actively engage with customers to develop our business
- Monitor the day-to-day operations of the team to provide smooth logistics operations
- Supervise and resolve issues in delivery of activities to ensure smooth operational flow
- Ensure planning and management of human resources, materials and logistics infrastructure to deliver logistics services to our clients
- Support other team members by supervising operations and provide backup for absence/ peaks in operational activities
- Conduct regular reviews with Carriers on operational performance and delivery against the agreed performance objectives
- Analyse daily, weekly and monthly development of key KPIs
- Support business development/ account management on contractual/ commercial issues
- and customer/ Carrier renewal planning
- Identify and propose opportunities to grow business with and retain existing customer base, and support development and execution of customer business plan
- Communicate policies and ensure compliance with company/ local statutory obligations and legislation related to safety, health, security environment & quality
- Detect issues, identify opportunities and implement practices focusing on delivering improvement and enhanced productivity
- Actively manage key stakeholders on various levels – Country Management, regional management, own team, shippers & carriers to drive the success of the Saloodo! platform
- Collaborate with country teams who perform day to day responsibilities such as customer service, incident management or carrier review meetings
- Establish regular carrier meetings and ensures that these are conducted for all key carriers quality
- Oversee, develop and manage all road freight operations
Now, here’s what we need from you.
- Extensive knowledge in export & import Operations
- CCO certified user on CW1
- Admin user capability on SALOODO!
- Good administration skills
- Great command of Microsoft Office applications (especially Excel)
- Good time management skills
- Customer Management Skills
- Be able to communicate with customers effectively and have a great telephone etiquette
- Be a team player
- Be able to work under pressure and be an achiever
- Must be self-motivated
- Must have good inter-personal skills
- Good negotiating skills and be able to influence customers & suppliers
- Ability to work unsupervised
- High level of attention to detail
- Achievement oriented
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We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary.
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
