Service Center Inbound In-charge – SPM
Service Center Inbound In-charge – REOPS736
Job Title | Service Center - Inbound In-charge |
Function | Regional Business |
Reporting to | Branch Operations Head/ Area Operations Head |
1. Purpose
Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center |
2. Key Responsibilities
Responsibilities |
Operational
People · Provide direction, guidance and support to employees to help them discharge their duties effectively |
3. Key Result Areas and Key Performance Indicators
S. No | Key Result Areas | Key Performance Indicators |
1. | Drive service quality and excellence | · Delivery performance of inbound DP within 4 hours of load arrival |
· % undelivered shipments | ||
· % Return to origin (RTOs) | ||
· Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc | ||
· Achievement of target NPS Scores for the service center | ||
· COD cash tally (Number of instances of errors in cash tally) | ||
2. | Drive Operations Process Efficiency and capability |
|
3. | Ensure Performance Driven Culture | · Adherence to Performance Management system timelines and guidelines |
4. | Drive employee morale and engagement | · PDA Attrition (%) |
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