Finance Order-to-Cash (OTC) Collector Specialist - HCMC
1/ Main Responsibilities:
- Monitor the assigned customer accounts on the daily basis
- Keep track of payment due dates and send reminders to customers to encourage timely payments
- Contact customers by phone, email to receive the payments/ payment plans per the due date and avoid overdue invoices
- Update account/ invoice status in the Collection system for the records
- Update bank statement and follow up with Global Service Centers (GSC) to have the correct clearing payment
- Coordinate to solve customer issues and complaints concerning billing and invoice issues for collection
- Monitor customer credit and work with Sales/ Operations team to renew, terminate, put on hold, stop, etc. billing
- Work with Sales/ Operations team to ensure the valid customer contract is in place
- Perform month-end tasks per the assignment from Order-to-Cash (OTC) Team Leader/ Manager
- Process refunds to customers and coordinate with Procure-to-Pay (PTP) team to process payment
- Submit regular reports on the status of unpaid accounts and any repayment progress.
- Involve to enhance end to end processes to fasten the collection & customer's satisfaction
- Other tasks assigned by the OTC Manager
3/ Requirements:
- 2-3 years of experience in Collection or similar roles
- Bachelor's degree in Finance or equivalent
- Solid experience in MS Excel (e.g. Pivot Tables, charts, etc.) required
- Fluent in English verbal/written communication
- Having experience working with Shared Service Center is a plus point
- Detail-oriented, and customer-focused
- Excellence in communication & soft skills
- Have logical thinking and analytical skills
- Ability to collaborate well with other departments & GSC to have a smooth process
- Ability to take initiative and follow up with details
- Ability to take ownership and drive improvement
- Proactive in identifying potential issues, and in developing practical solutions
4/ Working Location: 11th Floor, Etown 2 Building, 364 Cong Hoa, Ward 13, Tan Binh District, HCMC
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