[C034]顧客服務查詢專員 Customer Service Advisor (Tracing)

1. Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc.

2. Handle all trace enquiries in accordance with service standards and processes.

3. Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies

4. Respond to customer queries regarding information on prices, customs requirements etc.

5. Liaise with other departments and Operations to address issues on service recovery

1. Responsibility

2. Excellent communication & negotiation skill

3. Highly stress resistant

4. Team work.

5. At least TOEIC 550