YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

Reporting to Express Centre Officer, you will be responsible for the ServicePoint operations and provision of quality customer services to our customers -

Responsibilities -

• handle and maintain daily ServicePoint operations, including queue management, drop-off shipment and collection handling, shipment check, payment collection, etc.
• handle enquiries of walk-in customers and provide quality customer services to win Happy customers with high satisfaction and loyalty
• generate revenue through upselling and cross-selling of cash shipment and, value-added services or referrals to appropriate sales teams
• introduce sales promotional programs to walk-in customers or through calls when needed
• perform general clerical support such as data entry, reporting etc.
• support ad-hoc projects or tasks assigned by superior

YOUR PROFILE

• HKALE / HKDSE or equivalent with full certificate
• Minimum 2 years working experience, experience in retail / counter services is an advantage
• Willing to perform shift duty and occasionally travel between ServicePoints
• Effective interpersonal, good communication and telephone handling skills
• Good command of spoken and written English and Chinese (Cantonese and Mandarin)
• Familiar with PC skills and Chinese word processing

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and DHL’s Personal Data Protection Policy (the “Policy”) at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html

By proceeding to respond to this recruitment advertisement you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years, after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at jobs@dhl.com