Manager, Key Account Management

Responsibilities

• Undertake responsibility for resolving customer issues, ensuring clear understanding of the customer’s expectations and requirements
• Conduct regular visits to review service performance with the customer
• Liaise at the appropriate level to ensure customer retention, development and growth of new business
• Work with the other functions and business’s eg Transport, HR, IT, Finance, Marketing to achieve common outcomes                         
• Manage the team to enable achievement of agreed revenue, profitability and other performance targets
• Develop annual customer business plan that support the agreed strategies       
• Enable and manage the achievement of service performance that meets or exceeds customer expectations
• Continually review and improve business processes to improve productivity and add value to DHL services
• Plan, organise and direct an efficient and effective function
• Develop IKOs/KPIs with team members and monitor individual performance

Requirements

• Minimum 5 years experience within Supply Chain / 3rd Party Logistics.
• Previous experience leading operations
• Exceptional Communication skills
• Ideally previous experience within the product market of the division.