Operations Manager

Job Title: Operations Manager

Location:

DHL International UK Ltd,

Unit 3a, Edgewater Road,

Belfast Harbour Industrial Estate,

Belfast, BT3 9JQ

Shift Pattern: Monday - Friday, 06:00 – 15:00

About Us: At DHL, we connect people and improve their lives. We are a global leader in logistics, providing a wide range of services to our customers. We believe in fostering an inclusive and diverse workplace where everyone can thrive.

Role Purpose: As an Operations Manager, you will be a key member of our Operational Management team at the Service Centre. Your primary role will be to support the Service Centre Manager by providing leadership and motivation to staff. You will oversee a specific area of operation, ensuring that service, productivity, quality, security, and cost targets are met.

Key Responsibilities:

• Lead and motivate a team of Service Centre employees.
• Manage and control operations to achieve the highest performance levels.
• Drive continuous improvement and deliver KPI performance in your operational area.
• Adapt to an unpredictable environment and plan for contingencies.
• Ensure training and development needs are met for your team.
• Collaborate with other departments to meet customer needs and expectations.
• Manage agency workers and ensure they are effectively trained.
• Plan for succession and develop staff for short and long-term roles.

Accountabilities:

• Meet daily operational targets and address areas of under-performance.
• Implement and deploy regional and country projects and initiatives.
• Manage operational cost drivers to achieve P&L and cost targets.
• Ensure compliance with global, regional, and country processes and regulations.
• Maintain facility, equipment, and vehicles to ensure efficient operation.
• Conduct interviews and identify suitable candidates for recruitment.

People Management:

• Set clear performance standards and coach, train, and motivate your team.
• Monitor performance and address non-conformance.
• Perform appraisals and manage individual performance and job satisfaction.
• Provide leadership and support to your team and be highly visible within the Service Centre.
• Foster a culture of respect, responsibility, teamwork, and customer care.

Safety and Security:

• Adhere to safety and security regulations and company standards.
• Ensure compliance with customs, import/export procedures, and security policies.
• Undertake a Counter Terrorism Check (CTC).

Skills and Experience:

• Excellent operational process knowledge.
• Strong leadership and interpersonal skills.
• Excellent written and verbal communication skills.
• Strong knowledge of computer applications.
• Good analytical and commercial awareness.
• Self-motivated with good judgment and decision-making qualities.
• Strong negotiation and presentation skills.
• Knowledge of UK DFT Security & Health & Safety processes and regulations.

Education and Qualifications:

• Management CPC (desirable).
• IATA Category 6 (desirable).

Experience:

• Experience in an operational management/supervisory capacity.
• Knowledge of the express logistics field.
• Experience in leading teams and performance management.

Benefits:

• Competitive salary.
• Performance-related bonus schemes.
• Generous holiday entitlement.
• Company pension scheme with excellent contribution rates.
• Life Assurance.
• Enhanced maternity pay.
• Generous company sick pay.
• Voluntary benefits including retail, entertainment, and gym membership discounts.
• Discounted Health Assessments.
• Access to professional employee assistance and wellbeing programs.
• Excellent training and development opportunities with a focus on internal promotion.

How to Apply: If you are a motivated and driven individual with a passion for operations management, we would love to hear from you. Please submit your application, including your CV and a cover letter.

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DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.