IT Helpdesk

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• To provide IT first tier support for all IT related issues.
• To provide simple user training and on-going user support.
• To log and resolve all reported IS issues within agreed SLA into ServiceNow System.
• Provide support for Video Conferencing ,off-site meetings ,webcast support and key AP events.
• To work with vendor for support issues.
• To manage service quality provided by vendor.
• To partner with ITSC support for issues not related to local.
• To provide IT support for all IT related issues.
• To partner with Area Technical Services in desktop standards and configurations.

Technical Skills

• In depth knowldege of maintaining desktop computers, printers and peripheral hardware/software
• In depth knowledge and experience supporting Microsoft XP, MS Outlook and MS office suite.
• Familiarity with network concepts like TCP/IP, DNS,DHCP, WINs..
• Remote troubleshooting via phone, Netmeeting.
• Setting up and troubleshooting of VPN (SecureAccess)
• Familiar with basic video conferencing /audio conferencing

YOUR PROFILE
• Exhibits an exceptional degree of ingenuity, ,creativity, resourcefulness and empathy.
• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
• Typically requires at least Diploma in Information Services in Information Servicesand or 1- 2years of working experience.

OUR OFFER
• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!