Clearance Support Agent (fixed term)
OVERALL ROLE PURPOSE:
Act as the "voice" of the clearance department to external parties:
- Facilitates the clearance of DHL shipments by communicating with customers, DHL entities and the authorities on clearance requirements and any discrepancies preventing the successful clearance of these shipments.
- Coordinates with the customer/DHL entitieslgovernment agencies to obtain the necessary shipment information and documents for the clearance department to successfully clear the shipments through the regulatory agencies when the existing information or documents are insufficient to permit successful clearance of the shipments.
YOUR TASKS:
- Contact DHL customers (both origin and destination)for clearance-related shipment information or documents when the existing documents or information available are not sufficient for DHL toclear the shipments.
- Provide customer with duty and tax advice notification and to seek payment approval from thesecustomers when the duty and tax amounts payable exceeds DHL's payment limits.
- Assist in the coordination activities between the clearance department and DHL Customer Service, Finance, Commercial department on matters relatedto customs clearance.
YOUR PROFILE:
- Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
- Analyzes and resolves complex cross-functional issues.
- Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
- Completed College Education preferably in B.S. Customs Administration
- Software skills (Word, Excel, PowerPoint, etc.)
- Communication skills (English), spoken and written
OUR OFFER:
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit programs.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
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