Contact Centre Agent (Korean Speaking)
About us
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.
Responsibilities
- Act as the first point of contact for the customers
- Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
- Provide satisfactory explanation to customer and take remedial action where necessary
- Provide pro-active feedback to the customer to ensure that the committed ETA is respected
- Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
Requirements
- PC literate, proficient in MS Office
- Strong customer service and good telecommunication skills
- Able to perform multiple tasks and work independently
- Able to handle English and Korean speaking customer (in order to provide pro-active feedback to English and Korean speaking customer to ensure that the committed ETA is respected)
- Able to work shifts and/or on weekends/public holidays
- Shuttle bus services from designated pick up point.
- Eligible for Transport Allowance entitlement
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