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Expert CRT

Bogotá,Distrito Capital de Bogotá,Colombia 46 Global Forwarding, Freight

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Description

Title: Expert CRT

Location: GSC BOG

Key Responsibilities:

General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.

 

·       Responsible for providing support to the assigned account.

·       Review and ensure the achievement of specific client KPIs and service agreements. • Provide performance reports.

·       Maintain communication with internal/external third parties to meet client expectations. • Provide proactive issue resolution and corrective actions to ensure service excellence.

·       Key contact for escalations.

·       Develop a sustainable relationship with internal and external stakeholders. • Coordinate business implementations.

·       Participate/lead customer reviews (QBR and/or MBR).

·       Complexity of the problem/process.

·       Coordinate stakeholder activities and ensure quality and timeliness.

·       Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.

·       Recommend and coordinate necessary changes based on process analysis.

·       Assist DGF operations in resolving complex issues


 

Skills / Requirements:

Professionals in industrial engineering, international business, or related fields

  • Minimum of 3-5 years in logistics processes
  • Extensive knowledge of cargo transportation and the logistics industry
  • Fluent communication in English (verbal and written).
  • Customer service and communication skills.
  • Teamwork and autonomy

Relevant information:

·       Salary: $3.134.040

·       Type of Contract: Indefinite - Directly with DHL Colombia.

·       Performance bonus up to 16% of salary ($501.446 max)

·       Food Allowance: $95.564


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