Customer Service Advisor (Frontline)

• Accept and register bookings for DHL services.
• Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time, and prices.
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
• Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries.
• Carry out any task that is required by his or her superiors from time to time.

YOUR PROFILE:

• Bachelor's Degree holder
• Two (2) year-experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
• Experience working in teams
• Typing Skills(at least 30wpm preferable)
• Telephone Skills (excellent)
• Conflict Resolution Skills (excellent)
• Technical Skills (Telephone and Order Booking systems preferable)
• Communication Skills - Spoken and Written (excellent)
• Negotiation and Interpersonal Skills (excellent)
• Answer customer queries efficiently

OUR OFFER:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit programs.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!