Assistant Manager, OMS Operations

Job Description:

• Provide excellent service quality to the customers. 

• Develop and maintain relationships with existing customers and explore new opportunity.

• Handle customer complaints and enquiries.

• Coordinate with relative parties on operational activities, issue resolution, process execution, and performance improvements.

• Coordinate with overseas counterparts and other departments on customer inquiries and needs.

• Manage international freight, encompassing order, supplier, and carrier management, multi-modal shipment planning, origin consolidation, VAS programs, shipment visibility, and end-to-end shipment management.

• Improve and optimize operational processes.

• Monitor daily operations and ensure achievement of results.

• Control, monitor and analyze Profit & Loss (P&L).

• Plan, organize, and direct an efficient and effective team.

• Develop KPIs with team members and monitor individual performance.

• Allocate resources and ensure staff commitment to achieve objectives.

• Identify training needs and develop a skilled team.

Job Requirements:

• Bachelor’s degree or above.

• Minimum of 3 years of experience in ocean freight or logistics, with at least 1 year in a team management role.

• Excellent MS Office, PPT skills

• Fluent in both oral and written English

• Knowledge of international trade and logistics.

• Understanding of project management and process improvement.

• Excellent customer service skills.

• Strong problem-solving and analytical skills.

• Effective team building and management skills.