Senior Operational Manager - International

Contract Type: Permanent – 37.5 hours per week

Location: Ryton on Dunsmore, Coventry (hybrid working available, but must be 3 days per week office based

Why choose DHL eCommerce UK?

Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role:

Responsible and accountable for all first, and middle-mile operations with oversite of seamless UK Domestic and cross-border linehaul activities and working exclusively with partners across the network to drive a best-in-class operating culture to support an increasingly competitive market.

• Accountable for all International Operations including domestic first mile, middle mile trans-Atlantic/European linehaul, in-country brokers and final mile providers
• Ownership of operational volume and financial reporting for the end-to-end International Operation
• Monitor, troubleshoot and repair issues with key systems
• Key contact for all International Transport queries, from Customer Onboarding, & Operational escalation
• Working alongside Trade Compliance Managers ensuring all cross-border transits are completed in a highly compliant manner.
• Provide data visualisations of troubleshooting to internal stakeholders
• Own or actively participate in continuous improvement projects
• Work with different departments to ensure all systems are correctly documented and that accurate backup libraries are maintained
• Supporting Head of Product with profit & loss reporting & yearly budget forecast
• Championing a continuous improvement culture to consistently push the boundaries of the possible to create a best-in-class customer experience

The ideal candidate will have:

• At least 5 years cross-border logistics experience
• Experience of development and implementation of strategy within a product management environment
• Knowledge of and preferably experience within consumer-focused product development and delivery.

What about career development?

We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength.  A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.  We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.

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