Supervisor

Role Profile Organizational Background Information Role title SUPERVISOR Division Logistics Business Division Operations SPL Business Unit DHL Exel Supply Chain Overall Role Purpose Manage and oversee operation and delivering high service levels to ensure that the team delivers results in line with Customers agreed SLA in accordance with network procedures and defined standards. Reports to Warehouse Manager Date approved Role Profiler (Name/E-mail) Scope of Role (please specify all scope data) Revenue of own unit [2007] Number of countries covered [2007] No. of FTEs [Total FTEs in own area of responsibility] Direct/Dotted Line reports [only first level of reports into the role] Budget responsibility (including personnel cost) [2007] Expected EBIT of own unit [2007] Size of assets under management [2007] Other relevant dimension xx mn/bn * € xx mn/bn * € xx mn/bn * € Specific Role context [brief explanation] Specific Role Challenges [brief explanation] Accountabilities Key activities Overall goals / Typical measures Impact · Customer satisfaction · Customer retention · KPI · SLA Customer / Stakeholder Customers · Maintain good working relationships, Co-ordination, discussion and communication Warehouse Manager · Assist to meet performance targets · Together with warehouse manager participate in problem solving and trouble shoot process improvement process Vender (warehouse provider, suppliers) · Ensure all service provided meet DHL’s requirement Ground handling · Ensure hand over processes of inbound stock and paperwork are normally operated Area Operations staff at all levels · Daily working process review, discussion · People management · Local quality report Problem Complexity / Process Supervision of Operations · Organise appropriate shifts and manning levels to meet business requirements. · Ensure inbound stock are recovered, “break bulked”, inspected and receive in the quickest, most efficient manner possible. · Ensure accurate sorting and optimum loading of all inbound shipments. · Monitor ground handler and warehouse provider performance and complete all necessary reports. Adherence to customer’s SOP · Ensure that the SOPs are being followed and adhered to by warehouse. · Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed Safely and Quality Assurance · Ensure safe working practices and environment within the shift. · Participate in DESC quality policy and initiatives e.g. ISO accreditation. Role Profile Accountabilities People Management · Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department. · Develop IKOs/KPIs with team members and monitor individual performance. · Manage the allocation of appropriate resources and commitment of staff to the achievement of warehouse objectives and targets. · Employee Satisfaction. · Unplanned staff turnover. Skills / Qualifications Key capabilities / Competencies Skills· Communication skills (English/Local Language), spoken and written · Leadership skills · Good Documentation skills – Document Screening, Archiving and retrieval · Good People management Skills Competencies Competency segment ‘Business’Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient manner. Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action achieved.Commitment to Excel: Expected years of experience (Minimum) · Minimum 2 years Warehousing experience, Minimum 1 year in SPL environment, · Minimum 3 years experience in working and accomplishing tasks within a cross-functional/matrix type organization Expected Educational Qualifications Bachelors Degree level Location - Sanand, Gujarat. Language - Gujarati Mandatory. CTC. Budget - 3 Lakhs