Assistant Manager, Account Management

Description

Account Management

• Provide customer oriented service to fulfil and exceed customer’s requirements and expectation

• Assist Customers for continuous improvement based on DHL value propositions

• Review operational issues with customers and establishing best-practices

• Coordinate with all teams to ensure meeting customer SOP, accurate and timely billing, and achieving KPI performance targets

• Compile KPI reports from across the region for customers

Business Development

• Support Business Development team in preparation of RFQs and RFIs, customers meetings & conference calls

• Work with Service Delivery team on new accounts acquired & multiple project implementations

Communications

• Introduce best practices operational performance across OMS implementations based on SOP and logistics experience

• Coordinates with overseas offices for customer review

Requirements:

• Excellent English communication skills, with fluent oral speaking, professional writting mandatory requested. 

• Knowledge of End to end supply chain management

• Experience in managing process/system enhancement

• Familiar with Standard Operating Procedures (SOP)

• Professional Diploma required and academic degree preferred

• Prefer experience strong in Logistics/Supply Chain Industry

• Good interpersonal, communication and negotiation skills 

• Good planning analytical and problem solving skills 

• Proficient in PC operations knowledge, e.g. Ms Excel, Powerpoint, Outlook

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