Head of Record to Report (RTR)

To lead and control the financial reporting and review of balance sheet in accordance with overall Finance guidelines, legal framework and accounting standards and policies whilst ensuring quality, process effectiveness and efficiency. To provide management with relevant financial analysis and insights to support decision-making process and contribute to the achievement of the business objectives.

The role encompasses major business support areas required to deliver Global Finance priorities, contribute to the design of Finance & OTC processes and enhancements to internal control activities, all of which have relevant strategic influence globally.

The role also includes center-wide governance of the shared service center as member of the Senior Leadership Team, in addition to the functional scope of the role. Hence, the role likewise defines and steers strategic and tactical imperatives in the shared service center in line with the global business strategy, relevant global priorities and within relevant legal framework.

Service Delivery
• Drive the prepararation of accurate, transparent, relevant and timely submission of financial transactions of all entities in scope as per SLAs at high accuracy and quality
• Drive the timely execution of CRISP controls and ensure compliance to international accounting standards and DHL policies
• Evaluate and report financial risks and opportunities as an outcome of thorough balance sheet reviews with country and regional finance teams
• Drive collaboration with country, regional and global teams to the deployment of EGAP soltuions
• Build and maintain relationships with internal business partners through regular service performance reviews
• Lead operations effectively and ensure that objectives are met within departmental AOP, budget and operational targets
• Drive the focus on process improvements and service enhancements through digitalization or performance management to deliver year-on-year efficiency and productivity
• Optimise organizational design from process perspective and ensure it is fit fotr purpose relative to changing busness needs

Process
• Drive the focus on compliance with corporate guidelines, procedures and standards.
• Ensure adherence to internal authorization levels and other local guidelines.
• Ensure and sustain strong internal control environment
• Drive periodic review of procedures and systems in order to minimise risk and increase cost efficiency.
• Ensure that management reporting tools to capture all relevant financial data.
• Drive complex analytics and thorough process reviews for sustainability and for automation/digitalization opportunities
• Endorse for prioritization relevant process and system capability enhancements that are customer-centric and business critical

People
• Drive leadership development and ensure there is a solid succession line for sustainability
• Drive and support continuous development of people including critical experts and high potential talents
• Champion self-learning, feedback, coaching and active communication in the team
• Inspire team through concrete employee engagement strategies especially amidst changing work environment/models (e.g hybrid and flexible working conditions)
• Defines and drives priority long-term goals for the center in terms of POC (Provider of choice), IOC (Investment of choice) and EOC (Employer of choice)

Strategy
• As a member of the Senior Leadership Team, develop the APSSC strategy every 5 years and define relevant priority initiatives that support the sustainability and growth of the SSC whilst ensuring alignment with Global Express strategy and priorities.
• Drive critical process improvements and challenge Global Process heads on control risks in the process
• Champion and communicate Corporate and SSC strategy and priorities
• Defines center-wide policies and practices in compliance with local country laws and regulations

Stakeholders
• Establish and sustain good relationships with all key stakeholders i.e. regional and global counterparts - Regional/Country CFO's, Controlling (Treasury , Taxes), OTC Heads, Global BPO teams, and Global Process Tower heads
• Identify and implement, in tandem with the BPO team, opportunities to improve service quality and service effectiveness.
• Provide detaled inputs to Controlling in the AOP process
• Collaborate with HR on talent recruitment, people development and employee relations
• Build and maintain relationships with internal, external suppliers and statutory bodies relevant to the function in scope

Departmental Cost Management
• Manage cost of the department and deliver on opportunities for savings by controlling departmental indirect spend where relevant
• Ensure all relevant costs are captured in the relevant reporting period

Customer/Stakeholder Management -Internal
• Global Process Tower
• Regional CFOs
• Regional Office - Treasury, Finance & OTC
• Global BIT
• Internal auditors
• Relevant HODs of Other SSCs
• Country CFOs

Stakeholder Management: External
• External auditors

Suppliers
• Provide financial perspective/ expertise in business negotiations with suppliers.
• Monitor, challenge and develop commercial buying practices & negotiations and terms of contract.

Direct reports : 5 Senior Team Managers / ~85+ employees
Regions in scope : APEC, MENA, EU (Duty Transitory)

• University degree in Accounting/Finance or Accountancy qualification (CPA, CA or Equivalent)

Expected (Years of) Experience
• Minimum 12 years in shared services, accounting, OTC and/or BPO leadership role with at least 5 years in a related senior manager position;
• Demonstrated experience in consolidating, off-shoring and operating processes in shared service environments or centers of excellence
• Experience in logistics industry is ideal
• Experience with Lean Management is ideal (production and/or service environment)

Required Skills & Capabilities:
• Building and managing partnerships with a diverse set of internal stakeholders. Able to gain trust, confidence and respect of senior managers / leaders to shape future direction of related functions.
• Communication in ‘adverse circumstances’ (escalations, conflict, reorganizations, fast changing business requirements) in 1-on-1 setting, small groups and larger groups (e.g. ‘town hall’ with 100+ employees)
• Ability to coach/manage a team of senior managers with a variety of cultural and working background
• Resilience, positive thinking, see and create opportunities, strong achievement drive
• Ability to deal with ambiguity and different interests
• Ability to shape and execute a significant change agenda, whilst managing dependencies on many internal and external stakeholders (in business divisions, within Express Finance, 3rd party suppliers, social partners, etc.)
• Ability to oversee a sizeable portfolio of projects running in the region, ability to handle multiple projects in a fast paced and dynamic environment
• Good functional skills; accounting experience (RTR, PTP, OTC or BPO); systems experience (IBST, DVRA, SAP, Oracle, etc.)
• Ability to communicate complex issues in a clear way
• Proven track record of delivering cost savings, productivity and process improvements to business units;
• Capable to think in market mechanisms and dynamics and able to act upon them
• Language skills: has to be fluent in English, ability to speak/understand multiple languages is beneficial
• Ability to drive an ICCC culture
• Familiar with NPA and other First Choice Tools
• Business acumen with ability to link financial & relevant operational data, define improvement actions and drive performance