Skip to main content
37 suggestions are available
Back to search results
Previous job Next job

Key Accounts Supervisor

EX2400B8P Auckland, Auckland (Region), 2022, New Zealand Category Customer Services Posted Date 03/05/2025 Operatives Full-time Permanent Express DHL Express (New Zealand) Limited Travel required less 25%

Copy job link
Open in a new tab
Apply for this job
Description
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Leading and managing a team of Key Account Advisors to ensure that they deliver best-in-class service to DHL Express’s top customers.
We have an exciting opportunity for a Key Accounts Supervisor to join our team in Auckland.
TASKS AND RESPONSIBILITIES:
  • Reporting to the Key Accounts and Customer Care Manager you will implement and ensure adherence to approved Service Level Agreements
  • Communicate and implement the approved procedures for handling and resolving queries in accordance with DHL policies and country-specific requirements.
  • 50% of time spent coaching - Scheduled, side-by-side, ad-hoc.
  • Handle escalations and assist in issue resolution with customers both internal & external.
  • Ensure the team is adequately resourced by assisting with recruitment, training and retaining the right people
  • Ensure global service excellence through periodic monitoring, analyzing and reporting on individual and team productivity, trace performance, and quality targets
  • Review the roster of staff to ensure optimal resource utilization and productivity.
  • Establish and maintain excellent relationships with all stakeholders and colleagues through effective networking and the development of high-value relationships
  • Identify customers’ evolving expectations and emerging needs and incorporate them in the Key Accounts servicing.
  • Ensure compliance with company policies, including health and safety standards.
  • Work closely with the commercial group ensuring full pro-actively support as per customer and DHL requirements are being met.
  • Continuously build a dedicated, customer-centric and passionate team that aligns with our values, vision and strategy
  • Undertakes any other related tasks or responsibilities as reasonably directed or required.
.

QUALIFICATIONS & EXPERIENCE:

  • At least 2 years of leadership experience managing a high-performing customer service team
  • Strong communicator (verbal and written), with excellent attention to detail
  • Proven leadership and coaching skills with the ability to motivate others
  • Problem-solving expertise and a solutions-focused mindset
  • Must be confident on the phone and have great phone manner
  • Good reporting ability with excellent organizational skills
  • A professional, personable approach with the ability to build good relationships
OUR OFFER:
  • Strong career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!

Close the popup
Apply for this job

Get tailored job recommendations based on your interests.

Similar Jobs

No recommendations found

Jobseekers Also Viewed

  • QRA Officer

    Location Auckland, New Zealand Category Operations

    Would you like to become part of the world's most international company? With a global network in over 220 countries and territories. At DHL Supply Chain we create competitive advantages for our cu...

  • Business Controller

    Location Auckland, New Zealand Category Finance and Controlling

    If you want to move up the career ladder with DHL Supply Chain, then this may be a fantastic opportunity for you. Based in Auckland, a Business Controller – Operations position has become available...

  • Key Account Manager

    Location Laredo, Texas, United States of America Category

    Job Title: Key Account Manager. Job Location: Laredo, TX. We have an outstanding career opportunity for a Key Account Manager. The role executes DGF’s global and regional sector strategy on a count...

  • Senior Executive - Business Development

    Location Coimbatore, Tamil Nādu, India Category

    Financial . Maximize branch revenue performance in terms of actual sales growth and profitability as against targeted numbers; Take appropriate steps to reduce deviations, if any . Enhance profitab...

  • Customer Service Supervisor

    Location Category Customer Services

    Do you have a passion for delivering exceptional customer experiences? At DHL, our Customer Service team plays a vital role in delivering outstanding service and support to our valued customers. As...

No recommendations found