Senior Manager - Payroll

Job Purpose

Due to the increased growth, complexity, technological changes and demands within the payroll function, this role directs the overall operations, assesses the application of statutory requirements within the payroll function, ensures systems capability and capacity, provides weekly information enterprise-wide, participates in business objective projects, oversees implementations, and enhances business continuity efforts.

Key Tasks

• Design, adapt and review Payroll processes and timelines considering internal / external best practices, local legislation, and alignment requirements of multiple business units.
• Direct accurate, complete, and timely disbursement of payrolls to all divisions and countries supported.
• Direct compliance with internal deadlines along with statutory requirements related to the payroll function.
• Define process improvement mechanisms to achieve accuracy, efficiency and adherence to timelines such as quality standards, ROI metrics and benchmarks.
• Review and approve activities related to accounting, distributing, payments, benefits, taxes, and deductions.
• Maintain and review various Payroll records and reports prepared by the team.
• Proactively gather inputs, review reports and feedback to identify patterns of errors and scope for improvement of Payroll processes.
• Oversee and guide activities of a team of professionals and business support roles for payroll execution.
• Resolve escalated and complex issues and/or issues which are an impact of larger organizational change.
• Develop and perform process, system, and project testing plan to assess system integrity and control effectiveness.
• Serve as the relationship manager with outsourced service providers insuring continued and enhanced “value added” processes are considered and/or maintained.
• Manage internal stakeholder relationships incl. preparation and execution of regular performance review meetings.
• Negotiate with 3rd parties regarding services and cost.
• Ability to identify and implement process changes to technology tools and internal processes.
• Lead and support payroll migration / implementation project in partnership with BPO and Business Partners

Management Responsibility

• Manage experienced professionals who exercise latitude and independence in assignments.
• Knowledgeable in Shared Services tools / Technology.
• Understanding of Compliance, Risks & Controls.
• Stakeholder Management.

Skills

• Proficiency with HR Platforms & Systems – Familiar with HR information systems such as HRMS, Timekeeping, Talent, recruitment and engagement information systems to maximize the system capability with the data and reporting requirements of the function, focused on ensuring quality and usage of data in line with data protection and confidentiality guidelines.
• Quality & Control Management / HR Metrics. Ability to establish quality standards and controls for HR service delivery and product development. Ability to measure, interpret and report on a range of key performance indicators (KPIs), provide customer insight into utilization of HR services and operational performance on HR-related topics i.e., turnover, cost of turnover, cost of hiring, cost of training, etc. KPI knowledge (HR & Business).
• Operational Performance & Service Delivery. Subject matter expert (SME) for HR services, products, and systems across the end-to-end employee lifecycle. Strong knowledge on HR processes, ability to explain, advise or coach employees and managers on HR services, products and systems.
• Service Level, Knowledge Management & Continuous Improvement. Ability to define, agree, monitor and review levels of services provided against a Service Level Agreement (SLA) with business partners, managers and employees. Familiarity with Customer Relationship Management (CRM) tool to ensure management of knowledge, policy documentation, terms and conditions and how-to guides. Proactively identify process and service improvements as aligned with business partners and with positive effect on customer satisfaction.
• Relationship (Stakeholder) & Team Management. Ability to use interpersonal styles to create and sustain effective relationships with relevant business partners (e.g. suppliers, business partners, unions) and colleagues that allow for approaches that meet mutual goals and for addressing issues and conflict openly. Ability to understand needs, development potentials, strength & weaknesses of team members and derive appropriate and goal-oriented measures to further develop individual team members and overall team.
• Business Acumen (HR) - Understand business principles, language and the key commercial levels for the business. Use this understanding to contribute to business decision making. Recognize the importance of data analysis and interpretation in decision making.

Qualifications

Education Level

• Bachelor’s Degree, preferably in HR Management

Experience Level

• Experience more than 10 years in related field, preferably in a Global Business Services.
• Exposure with more complex, relevant key aspects of HR processes.
• Previous experience partnering the business at a Senior Management level in a complex environment e.g., multi-country / customers.
• Experience in processing Oceania payroll.
• Knowledge in payroll processing principles is required to perform tasks satisfactorily.
• Experience in a supervisory and people management role.
• Matured and strong attention to detail.
• Strong interpersonal skills.
• Excellent written and verbal communication skills in English.