Regional Customer Quality Manager
Grade: RCS J
Contract Type: Permanent (Full-Time)
Location: Remote with 50% expected travel between Derby and London
At DHL Group, we are committed to delivering excellence in logistics and supply chain management. We pride ourselves on our dedication to quality and customer satisfaction. We are currently seeking a highly skilled Regional Customer Quality Manager to join our team and lead our efforts in ensuring quality standards for our customers.
WHAT DOES THE ROLE ENTAIL?
As part of your normal duties, you will...
- Oversee and manage the Quality Technical Agreement for both EMG & LTG in collaboration with our customers.
- Manage the entire inventory process to ensure optimal and accurate stock levels.
- Implement robust risk management procedures to ensure traceability and mitigate inventory loss.
- Conduct regular stock audits and reconcile discrepancies to maintain inventory integrity.
- Maintain and continuously improve the site Quality Management System (QMS) to meet internal, customer, and third-party accreditation requirements.
- Lead, motivate, and develop the inventory and quality management teams to achieve operational excellence.
- Build and maintain trusted relationships with internal and external stakeholders to foster collaboration and communication.
- Facilitate customer complaint investigations and ensure timely resolution to enhance customer satisfaction.
WHAT DO WE NEED FROM YOU?
- Level 3 HACCP certification.
- Level 3 Food Safety certification.
- Proven experience in quality assurance and inventory management.
- Leadership experience with the ability to manage and motivate a team.
- Management experience with Quality Management Systems (QMS).
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 14th April 2025. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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