Start your IT career with us!

Service Desk Analyst

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about IT, and everything related with it. Our Service Desk team is continuously expanding. No matter your level of proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #Spanish #Portuguese #ServiceDesk #ITIL

Grow together
As a Service Desk Analyst at DHL IT Services, you will play a crucial role in connecting and supporting our business partners.  We offer a dynamic and diverse work environment where you can grow and develop your skills. If you are passionate about technology and want to make a difference in the logistics industry, join our team and help share the technology backbone of the world’s largest logistics company.

Ready to embark on the journey? Here’s what we are looking for:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience)
• Proven experience in a similar Service Desk or Help Desk role, handling IT support requests.
• Strong knowledge of ITIL best practices and incident management processes.
• Proficiency in troubleshooting hardware, software, and network issues.
• Excellent communication and costumer skills in Spanish, Portuguese and English
• Ability to work collaboratively in a global, multicultural environment.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP) or ITIL Foundation are plus.
  
  

An array of benefits for you:

• An extra week of holiday (25 days/year), 6 Self-sickness days, Full compensation for up to 10 days absence due to illness/year, Up to 3 additional personal paid days off for long-term service
• Annual bonus
• On-going professional & technical training and certifications
• Flexible working hours with home office possibilities
• Edenred Cafeteria program including fully covered lunch vouchers; pension/life insurance, medical membership
• Multisport card, Discounts with selected partners, Rewards for work anniversaries, Company events and Health Days, Fruit days, One-time maternity grant, Opportunity to buy Deutsche Post AG shares at a discount, and much more

Great Team
Hi, my name is Alvaro Cortizo and I’m a team manager. I started my career at DHL IT Services back in 2021 when I took a role as Service Desk Analyst in the Iberia Service Desk team. Gaining more hands-on experience IT has always fascinated me, so I moved to the Specialist role in 2022. Finally in 2024 I was promoted to Team Leader position. Together with the strong support of a multinational & diverse team, we are working on our common ambition. Looking forward to having you onboard!