Internship - HR Services (ECC)

Overall Job Role

Administer HR Administration / ECC processes to deliver best in class HR services support and process optimization. The scope covers handling of employee inquiries, processing HR transactions and improving service delivery.

Job Description

• Handle and respond to employee queries via phone, email or Case Management System (HRCM) by following a set of standards and timelines for service delivery.
• Check and rectify errors during delivery as per process guidelines and precedence.
• Maintain service delivery records as per process guidelines.
• Tasks may include basic analysis and reporting, for both internal and external reporting.
• Collaborate with HRS team members to improve knowledge-based articles – SOPs / FAQs.
• Monitor service requests and escalate complex cases as needed.
• Maintain confidentiality and adhere to HR policies and data security guidelines.

Skills

• Knowledge in HR policies and procedures is an added advantage
• Compliance awareness
• Customer Relationship Management
• Service delivery
• Strong verbal and written communication skills

Qualifications & Key Requirements

Education Level

• Bachelor's Degree
• HR Certification

Experience Level

• Entry Level