NPA Agent
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
YOUR TASK
DHL Customers
§ Contacting customer via phone to do a survey using Net Promoter Approach
§ Contacting customer based on different touch point from country direction
§ Sets the platform for customer to understand that DHL is concern and focus on Customer satisfaction.
§ Respond to customer feedback and noted every feedback receives
§ Prepare customer for follow up call from Second caller
Service Improvement Issue
§ Highlight areas for improvement, with suggested solutions – to improve DHL’s procedures and service to positively enhance customers’ experience with DHL.
§ Adhere to existing NPA procedure as outlined in the department manuals, while maintaining discretion to exercise flexibility to customer’s need within reasonable limits in consultation with First Choice managers
YOUR PROFILE
- Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
- Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
- Typically requires Diploma in related discipline and or 1- 2 years of Customer Contact Center or Telesales working experience.
- Telephone & Typing skills (excellent)
- Technical Skills (Telephone systems preferable)
- Negotiation and interpersonal skills (excellent)
OUR OFFER
• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
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