Operations Specialist

Operations Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DGF SA has an opening for a Warehouse Department in Khobar, Kingdom of Saudi Arabia.

Join us in connecting people and improving lives!

In this Operations Specialist position

• You will under supervision, support delivery of customer operations processes and activities
• You will provide administrative support such as taking orders from customer interface, check & enter received orders, shipping verifications, pricing verifications, etc.
• You will assist with requests from sales such as quoting, exception deal management, historical account overview, billing corrections, etc.
• You will collect/ deliver shipments within specified time by planning routes, liaising with external departments, timely communications, etc.
• You will interact with import/ export departments for changes, make relevant changes and communicate adjustments to relevant stakeholders
• You will carry out proper loading/ unloading of the loading unit/ loading security and report through appropriate tools such as scanning application, phones, etc.
• You will maintain direct contact with dispatcher (inbound / outbound) and cartage driver
• You will support events and exceptions, report back on the same
• You will enter data into database or computerized system to maintain up-to-date stock records
• You will access stored information, place orders or respond to enquiries such as inventory levels or delivery schedules
• You will interface with shipping agencies, transport companies, and customers to verify delivery prices and schedules
• You will follow and achieve compliance with established procedures and ensure proper usage of operations processes and policies
• You will resolve recurring issues faced during delivery as per defined processes, systems and methods

Now, here is what we need from you!

Skills - CRM, Customer Support, Quality Control, Requirements Analysis, Process Improvement, Project Planning, Operations Management, Supply Chain Management, Order Processing, Shipping, Tracking, Delivery, Returns, Value Added Services, Sales, Pricing, E-Commerce, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback

Education Level - Vocational/Specialized/Technical/Certification

Experience Level - less than 2 years.

 We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision:      The Logistics Company for the World.

Our Mission:    Excellence. Simply Delivered.
Our Purpose:   Connecting People, improving lives.
Our Values:     Respect & Results
Our Goals:       Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

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