Team Leader - OMS

Job Title: Team Leader
Division: Global Forwarding
Business Unit: Global Service Centre (Mumbai, Manila, Chengdu)

Role Overview:
As a Team Leader, you will be responsible for coordinating with team members and stations to ensure the timely and accurate documentation for customers. You’ll supervise and guide your team, helping them with tasks, providing training, and making sure that work is done in line with company policies and procedures. You'll work closely with the Team Manager to improve processes and drive performance.

Key Responsibilities:

• Supervise and guide team members to ensure they meet performance targets and follow procedures.
• Coordinate departmental activities to ensure quality and timeliness.
• Provide guidance on documentation requirements and ensure compliance.
• Evaluate and suggest improvements for department processes.
• Manage staff scheduling, work assignments, and performance reviews.
• Conduct regular team meetings to discuss productivity and provide feedback.
• Ensure quality control and drive employee engagement and customer satisfaction.
• Support continuous learning and development within the team.
• Analyze performance data to drive improvements.

Key Skills & Competencies:

• Strong communication and leadership skills.
• Good documentation skills (screening, archiving, retrieval).
• Excellent people management abilities.
• Ability to plan, organize, and manage effectively.
• Customer-focused with a strong orientation towards service.
• Strong mentoring and coaching skills.
• Ability to influence and persuade others effectively.
• Commitment to excellence and achieving outstanding results.

Required Experience:

• Minimum of 3–5 years of experience in logistics or back-office operations.

Education Requirements:

• Bachelor’s degree (preferred).