Customer Service Advisor (Frontline)
YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER
Would you like to become part of the world's most international company?
A company that pioneered express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then join our team and become a Certified International Specialist.
YOUR TASK
Live, breath and demonstrate the four focus attributes i.e. Can Do, Passion, Right first time and Speed through:
- Achieving “best day every day” by managing self-adherence
- Efficient at work – through managing self Auxiliary code and ACW code
Living and breathing the Insanely Customer service centric culture through:
- Provide excellent customer service experience through providing accurate information e.g. accurate transit time and demonstrating the “Can Do” ATTITUDE by going the extra mile for the customers
- Provide Value added services such as TDX and insurance in meeting customer ‘s need
Operations:
- Work closely with other departments such as Ground Operations, Gateway, Sales, HR to resolve any service Failures to DHL customers in living the ICCC mantra.
- Timeline given are met particularly submission to HR i.e. quarterly review, mid-year and year-end appraisal
Living and breathing the “First Choice Way” by:
- Identifying wastage and rooms for improvement and introduce or recommend process improvement initiative
- Adhere to the Centre Of Excellence standards
- Adhere to the standard Quality monitoring tool
- Support, and adhere to change management in making the business more successful and competitive in the market
YOUR PROFILE
- Typing skills (at least 30 wpm preferable)
- Telephone skills (excellent)
- Conflict resolution skills (excellent)
- Technical Skills (Telephone and Order Booking systems preferable)
- Communication skills - spoken and written (excellent)
- Negotiation and interpersonal skills (excellent)
OUR OFFER
- Strong Career support in an international environment.
- Great culture and colleagues.
- Multifarious benefits program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
Get tailored job recommendations based on your interests.
Profile recommendations
Similar Jobs
-
Customer Service Advisor, Frontline
Location Kuala Lumpur - Kulco, Selangor, Malaysia Kuala Lumpur - Kulco, Selangor, 50672, Malaysia Category Customer Services Posted Date 03/05/2025
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world’s most international company? A company that pioneered cross-border express...
-
Customer Service Advisor, Frontline
Location Kuala Lumpur - Kulco, Selangor, Malaysia Kuala Lumpur - Kulco, Selangor, 50672, Malaysia Category Customer Services Posted Date 03/05/2025
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world’s most international company? A company that pioneered cross-border express...
-
Senior Associate - Customer Query
Location Petaling Jaya, Selangor, Malaysia Petaling Jaya, Selangor, 47400, Malaysia Category Customer Services Posted Date 03/20/2025
Key responsibilities . Customers. To ensure customer queries from multiple channels are attended promptly in line with set standards with dedicated attention on inbound calls and (e-) mails in call...
-
Internship - Customer Service
Location Kuala Lumpur - Kulco, Selangor, Malaysia Kuala Lumpur - Kulco, Selangor, 50672, Malaysia Category Customer Services Posted Date 03/05/2025
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world’s most international company? A company that pioneered cross-border express...
-
Intern, OFR
Location Subang Jaya, Selangor, Malaysia Subang Jaya,Selangor,Malaysia Category Posted Date 03/14/2025
This job is an internship for Business & Logistics students. You would learn from our senior experts and work in Ocean Freight Department. You might like this job because it offers the opportunity ...
-
Intern, OFR
Location Subang Jaya, Selangor, Malaysia Subang Jaya,Selangor,Malaysia Category Posted Date 03/14/2025
This job is an internship for Business & Logistics students. You would learn from our senior experts and work in Ocean Freight Department. You might like this job because it offers the opportunity ...
Jobseekers Also Viewed
-
Customer Service Advisor, Frontline
Location Kuala Lumpur - Kulco, Selangor, Malaysia Category Customer Services Posted Date 03/05/2025
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world’s most international company? A company that pioneered cross-border express...
-
Customer Service Advisor (Frontline)
Location Kuala Lumpur - Kulco, Selangor, Malaysia Category Customer Services Posted Date 03/05/2025
YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER. Would you like to become part of the world's most international company? A company that pioneered express deli...
-
Internship - Customer Service
Location Kuala Lumpur - Kulco, Selangor, Malaysia Category Customer Services Posted Date 03/05/2025
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world’s most international company? A company that pioneered cross-border express...
-
Customer Service Advisor, Frontline
Location Kuala Lumpur - Kulco, Selangor, Malaysia Category Customer Services Posted Date 03/05/2025
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world’s most international company? A company that pioneered cross-border express...
-
Internship - Finance
Location Kuala Lumpur - Kulco, Selangor, Malaysia Category Finance and Controlling Posted Date 03/05/2025
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world’s most international company? A company that pioneered cross-border express...