Process Supervisor
Position: International Operations Supervisor
Contract type: Permanent - 45 hours
Location: Ryton on Dunsmore, Coventry
Hours: Nights (Monday-Friday / 22.00-08.00)
Salary: Competitive salary and benefits package
Why choose DHL eCommerce?
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!
About the role:
45 hours per week across five shifts. This key Manager role within the Ryton National Hub processing international freight. Reporting directly to the Campus Management Team. The successful candidate must have the ability to work and manage their own time and have the flexibility to cover all areas within the hub operation.
This role will ensure the safe and efficient throughput of traffic within the various sortation areas of the international Hub operation in accordance with the individual work area requirements. The successful candidate will promote a team working culture with high priority given to workplace safety and operational efficiency.
Key Responsibilities:
- To ensure the effective deployment of all operational resource in accordance with the work area requirements
- Maintain records and accountability of staff including any agency deployed
- To ensure all staff receives adequate training and that training remains concurrent in accordance with the work area requirements.
- To ensure all pre and post shift equipment checks are completed and reported in accordance with the work area requirements.
- To ensure all equipment defects are reported in accordance with the work area requirements.
- To ensure all KPI targets are achieved or exceeded in accordance with the international work area requirements.
- Take initiative and make decisions that are right for colleagues, customers and the operation.
- Create a work area that is safe and is driven by health and safety culture that consists of safe awareness conversations, near miss reporting and safe working.
- To ensure we deliver a quality service to our customers and colleagues and a personal commitment to ensure quality through our Standard Operating Procedures (SOPs) to ensure we deliver consistency throughout our network.
- Compile and complete daily operational shift reports in accordance to work area requirements
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV
Our approach to Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.
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