"Digitalization is a turning point in our history and has a huge impact on our lives.
We believe it is the biggest opportunity since globalization and hence it plays absolutely key role in our strategy."
WHO WE ARE
Digitalization. Our key priority for the coming years, deeply embedded in all strategies across the company.
Digital Platforms is a new “fresh out of the oven” department, where we are addressing digitalization up close.
Our teams are exploiting topics such as APIs, Blockchain, Internet of Things, Data Lake & Analytics, Artificial Intelligence, Automation and more. We’re designing, prototyping, building – but also running and supporting cutting-edge digital solutions for our customers and employees.
We’re very excited to see the positive impact of our work – but also recognize the potential is much bigger. And this is why we need you!
Interested in shaping the future of logistics with us? Read on!
WHAT WE DO
Virtual Assistants (Chatbots)
Did you know most of the people would rather clean their bathroom than call customer service? In our Virtual Assistant team, we’re on a mission to ensure every customer interaction is a delightful one. Our AI-powered assistants support more than a million customers and employees every month to achieve that goal. Available 24x7 and deeply personalized, our product and engineering team is laser focused on great customer service experiences.
In the Intelligent Automation team, we are exploiting technologies such as Robotic Process Automation, Intelligent Optional Character Recognition, Business Process Optimization and Citizen Development/Low Code. We are helping our people to take the robot out of the human by automating the repetitive, so that they can focus on the creative. Naturally, this brings much operational efficiencies, better productivity and job satisfaction. And all that at large scale, having one of the largest automation deployments globally.
Internet of Things (IoT)
Our IoT team is on a mission to provide a group-wide platform, which dramatically accelerates IoT adoption for the purpose of operational excellence, customer experience and employee safety. We are focusing on areas such as tracking of shipments or various assets, as well as monitoring conditions in our warehouses. With dozens of great use-cases to exploit, we are bringing the promise of Internet of Things to life – at the largest logistics company in the world.
Empowering customers and employees with the best APIs to easily integrate our capabilities, products and solutions into digital offerings. That is what our API team is after. We’re continuously tuning a cutting-edge multi-regional PaaS solution, as well as building new use-cases on top with billions of API requests every month. Need to track a package? Get a label for it? Integrate Machine Learning in your service? Yes, there is an API for that and more is coming up all the time.
Blockchain is our youngest technology, but with lots of potential. In this team, we are focusing on business cases that do make good use of this promising technology by providing a multi-industry platform, as well as tailored use-cases for particular needs. Next to great engineering and operations, we are also looking at Blockchain interoperability and consortia management to accelerate adoption of this technology at scale.
Data Lake & Analytics
Being the largest logistics company in the world, we generate a lot of data. Certainly a “Big Data” in our case. At Data Lake & Analytics team, we are working on solutions that help us store all that, as well as analyze the data to get key insights for our business and our customers. This is a simply a place where we deal with everything that is “data”. Our architects, engineers and scientists are focused on enabling new use-cases every day and there’s yet so much more to exploit.
slide 1 of 2 Flexible Working Hours Flexible working time Compensatory time off Home office Flexibility to work from home Health Management Flu vaccinations, including vaccinations check Health check-up (blood sugar, blood pressure and cholesterol) Different health classes (e.g. progressive musle relaxation, back training) Fresh fruit on weekly basis
HOW WE WORK
All our teams are marrying Agile (Scrum) and DevOps. It simply makes sense for modern department like ours. No more throwing the “problem code” to support, no silos. Our teams are completely product oriented, having end to end responsibility for success of a product in development and in production. Typically, you would find roles like DevOps Engineers, Product Managers and Scrum Masters only. Same people, taking care of the full stack of the infrastructure, application, but also the business side of the product.
The day-to-day work is typically following the best practices of Scrum; so stand-ups, reviews, retrospectives, estimating story points, working in impediments, iterating on the product, deploying many times etc. There is also space for exploration, as the products develop continuously, so we work with startups and other enterprises to stay on the cutting edge. And then cherry-pick what really makes sense.
Voice and Text Chatbots
Nowadays, customers expect us to help them 24x7 on new channels such as WhatsApp or Facebook Messenger. And we are answering that. Our Virtual Assistant team built a solution that helps our customers track their packages whenever they like, manage their shipment, answer various FAQs, or simply get connected to an agent. All that in dozens of languages and over a hundred countries.
During the shipment of high value goods, it is often important to have real-time data about it. Be it geolocation, shock detection or temperature/humidity monitoring, we have built a complete solution that helps us stay on top of what is happening across the route. Relying on a number of sensors and networks, such transparency really proves useful for our customers, providing a peace of mind that the complete transport went well. All that, using our scalable IoT platform.
Call Center Analytics
In the past, call records between our customer and agents were manually – and randomly – analyzed. That resulted in lots of friction, lower visibility and sometimes even relying on luck. With our newly built solution, our businesses can analyze all calls at real-time using state-of-the-art Machine Learning approaches. This helps us identify more ways how we can help our customers faster, at a completely different scale.
slide 1 of 3 LEAD Program - Germany If you're a highly motivated graduate or young professional with leadership ambitions, our LEAD graduate program is designed with you in mind. Right from the start, you'll get to hone your operational management skills, as you oversee the work of colleagues in our logistics centers or delivery teams. And in doing so, you'll make a huge contribution to the business as a whole. Who is it for? Graduates and those starting out in their professional career Where is it based? 20 sites across Germany What's the salary? €47.5k during the program, rising to €53-68k on completion When does it start? Start dates in July and November each year. Find out more GROW Program - Germany If you're looking for a development program where you can spread your wings, our GROW graduate program has it all. Over the course of 18 months, you’ll take on countless new challenges, enjoy a variety of exciting opportunities and have the chance to build your network in the world of logistics. Choose the international option and you'll also get to spend time living and working overseas. Who is it for? Graduates and those starting out in their professional career Where is it based? Germany, with the option of a 3-month assignment overseas What is the salary? Up to €45.5k while on the program When does it start? Start dates in April and October each year. Find out more G100 Program – EMEA If you want a deeper insight into our Supply Chain business, our G100 graduate program is the way to go. You can choose the particular area you want to specialize in. And from there, your training will be tailored to your individual needs. But whichever path you choose, you'll gain lots of real-world industry experience and develop the skills you need for a career that will take you as far as you want to go. Who is it for? Graduates and those starting out in their professional career Where is it based? 18 locations across mainland Europe, Middle East and Africa What can I specialise in? Operational Leadership, Operations Excellence, Finance, IT or HR Find out more
Principal Consultant, AI & Analytics
"DHL connects people and improves lives. By logistic services. In Digital Platforms, our job is to make it more efficient with technology: in all aspects, all stages, all processes, all countries. My passion and my task are to deliver the right AI approach to the neediest address."
Delivery Lead, IoT
"Being part of Digital journey in DPDHL provides me a great platform to learn and constantly grow my skills. Working with empowered teams in agile fashion makes it even more exiting and enjoyable place to work."
Senior Specialist, Virtual Assistant
"Within in DPDHL I got the chance to work with cutting Edge technologies, such as Voicebots or Block chain. Collaboration and exchange with in international teams combined with a lean structure makes it the perfect employer to me."
DevOps Engineer, API
"It's amazing to see how fast technology changes and growth within Digital Platform. There is always new things to learn every day. As a DevOps Engineer this really helps me to provide better solution and more sustainable product to our customers."
slide 2 of 2 THOMAS Data Scientist – Operations Research PhD Computer Science "Working at DPDHL allows me to solve real problems and to immediately observe the effect of my solutions. I learn something new every day and, what I find especially cool, is the combination of data science and optimization."