Retail Cash Desk Support

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• · To manage and deliver customer-focused service to all Retail customersGenerate and send proposal to customers
• · Perform daily outbound call to customers to follow up on quotations and proposals
• · Guide customers on completing the proposal and obtaining relevant documents
• · Opening of account for customers
• · Onboarding and guiding customers on DHL e-Tools
• · Perform follow up calls within SLA to customers that have obtained quotation from CS team
• · Compile Retail data and present to Retail Manager
• · Liaise with cross functions and partners on training related topics
• · Liaise with partners on commercial and operational updates
• · Updating Service Points data and operating hours
• · Manage and review Google ratings for all Service Points
• · Update Google postings when required
• · Broadcast communications to Retail Service Points and Partners as directed by Retail Manager
• · Undertakes any assignment/special project as determined by the Retail Manager

Qualifications - Internal

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
• Typically requires Diploma in related discipline and or 1- 2 years of working experience.

OUR OFFER

• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!