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Senior Associate - Quality

EX2500245 Petaling Jaya, Selangor, 47400, Malaysia Operadores Tempo integral Permanente Não especificado Express DHL Asia Pacific Shared Services Sdn. Bhd. Travel Required Sem necessidae de viagens

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Description
  • Reconcile invoiced information with payment data accurately and timely.
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Appropriate handling of sensitive information, High level of attention to detail
  • Responds to inquiries regarding policies and procedures
  • Act as primary problem solver concerning cash and duty shipment discrepancies
  • Create and maintain tracking reports in relation to country ageing performance
  • Prepare weekly outstanding open item report only timely manner
  • Provide support for internal projects transition/ centralization
  • Participate in internal and/or external meeting with all stakeholders
  • Able to investigate and resolve queries according to Service Line Agreements.
  • Contribute to capture potential Revenue Leakage for shipment with discrepancies
  • Register relevant data in tools and ATT to monitor status of work

  • University Degree or equivalent by experience
  • Well verse with Microsoft Excel and SAP.
  • At least 1.5 year experience in similar position
  • Good communication in English: Oral and Written
  • Ability to analyze with logical thinking process.
  • Attention to details and able to meet tight deadline
  • Able to work on evening shift, public holidays or weekend when required
  • Engage, communicate and build network with the AR, RTR, Billing, BPO teams
  • Customer oriented
  • Process oriented and able to work under pressure
  • Team Player and highly collaborative

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