Operations Controller

Job Title: Operations Controller

Function: Finance & Accounts
Reports To: Head - Country Controlling
Location: Mumbai

About Blue Dart Express India

Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We pride ourselves on innovation, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced and ever-evolving logistics environment.

Position Overview

The Operations Controller will lead and manage operations cost deliverables to ensure ensuring cost analysis and KPIs quality, including cost forecasts, reporting and assurance related KPIs, while aligning with Blue Dart's strategic cost related objectives. This role involves comprehensive oversight of operations cost controlling, planning and budgeting, reporting and analysis to drive profitability and operational efficiency in achieving cost quality and deliverables closely working with central operations, regional management, finance & accounts and other related functions in the country and DHL Group.

Job Purpose

Work closely with Head Country Controller, CFO and National Operations Head to drive direct cost deliverables at country and regional level, ensuring robust cost analysis, management and control, planning & forecasting and effective cost governance aligned with country goals and objectives.

Key Responsibilities

Operations Cost Analysis

• Lead end-to-end cost management and control of Direct Costs
• Identify cost saving opportunities working closely with Operations, Controlling, Systems, and other teams at central and regional level.
• Drive Operations, Finance and Procurement teams in delivering improvement areas in productivity, efficiency  and cost initiatives
• Guide operations teams in carrying out all cost saving projects and initiatives

Cost Guidance and efficiency drives

• Cost forecasts including mid-month cost forecasts based on revenue forecasts and volumes development across the locations
• Collaborate in budget preparation and monitor adherence, highlighting variances to business and controlling teams.
• Assign accountabilities with respect to cost KPIs and ensure alignment Operations KPIs with the cost KPIs to drive profitability improvement measures
• Track variances in cost forecasts and work to meet the planned cost saving deliverables
• Drive and guide  operations teams in cost related initiatives in the areas of pickup and delivery, local fleet hire, handling and clearing and PUDs, sorting, outsource manpower, RSP, network supplies,  and all such costs related to first mile and last mile

Team Leadership & Development

• Lead, mentor, and evaluate the cross-functional teams to ensure alignment with organizational objectives and building a robust revenue discipline to meet deliverables.
• Foster a performance-driven culture by setting clear goals, providing continuous feedback, and identifying training opportunities.

Qualifications

Education

• Essential: Chartered Accountant (CA), Cost Accountant (CMA), or MBA in Finance.
• Preferred: Analytical skills, Certification in Financial Management

Experience

• 3-4 years of experience in planning and budgeting, MIS and analysis
• Proven expertise in financial planning and controlling.

Technical Skills

• Advanced proficiency in ERP systems like SAP or Oracle.
• Expertise in financial modelling, data analytics, and reporting tools.

Key Competencies

• Strategic Thinking: Ability to align financial KPIs with broader organizational strategies.
• Collaboration: Strong interpersonal skills for cross-functional engagement.
• Adaptability: Thrive in a fast-paced, dynamic financial landscape.
• Problem-Solving: Advanced analytical skills to address financial and operational challenges.

Key Performance Indicators (KPIs)