Bilingual CARM Customer Support Intern (3 month contract)

What makes DHL great?  Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.  Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

Start YOUR career with DHL today…

DHL Express currently has an opening for a Bilingual CARM Customer Support Intern (3 month contract)  in our facility in Brampton, ON..

How will you contribute to the success of DHL?

• Regular professional interaction with customers via phone, email, or chat to provide support
• Prepare documents, presentations and data to accurately display findings
• Reach out to customers who have not met CARM requirements and ensure they take the necessary actions in a timely manner
• Escalate unresolved issues to appropriate departments or higher management
• Manage and prioritize multiple customer cases and accounts at once
• Provide feedback to management regarding recurring customer issues and suggest improvements to processes.
• Identify patterns or recurring issues and propose solutions to ensure customer compliance with CARM
• Recognize potential compliance risks and providing proactive solution
• Accurately review and process information, ensuring that all tasks are completed with precision

Do you have what it takes?

• Previous experience in customs, import/export, or logistics is mandatory, with a strong understanding of industry regulations and processes
• Be able to communicate in French and English (MANDATORY)
• Excellent written and verbal communication skills
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Ability to explain complex customs processes to customers in simple terms
• Strong attention to Detail
• Strong flexibility and adaptability, with the ability to manage shifting priorities and handle a dynamic work environment
• Knowledge of CARM processes, requirements, and familiarity with Canadian customs regulations and import requirements
• Prior experience in customer support roles, especially in a complex, regulatory environment, is preferred
• Experience in formal customs clearance processes is also a strong advantage